Sask 1st Call is excited to announce that it joined the Western Before You Dig consortia and transitioned to a new software platform on March 1, 2020 for all new locate requests. We expect that by joining this partnership and moving to the OneCallAccess platform, Sask 1st Call users will benefit through:
Collaborating and unifying of “One Call” services across Western Canada to improve damage prevention processes and promote public safety.
Leveraging best- in-class technology, and best practices, to improve and standardize the line locate request experience for our users and members.
What is changing?
Sask 1st Call web portal will be updated with new functionality to make it more user-friendly and intuitive. The portal will be a mobile-friendly platform meaning there is no separate App for phone or tablet. All users will need to re-register their information with Sask 1st Call to request tickets with the new software. Online chat support is available to assist the user during the process.
Mandatory dig site mapping will be required on every request with no ability to add additional attachments. With the mapping, you control the shape, size and location of your dig area so facility owners get their information directly from the source. New ticket options are available to help determine the size of the work area and will assist our member companies in allocating locating resources. More online use means reduced phone wait times when you need to speak to an agent.
The list of companies being notified on your request will be available as soon as you submit your request. No processing delays.
Online ticket editing: Correct or renew your existing tickets online.
Sask 1st Call is moving from two-day notification to three-day notification period for regular tickets. Locates may be completed prior to the three days depending on member company response. Emergency locate requests will continue with 24-hour service.
What do I need to do?
Attend Sask 1st Call webinars to learn more about new software/new ticket request process.
The webinar will review the locate submission process and help you understand the ticket fields and software features. The host will go through the web portal step-by-step and attendees can pose questions. These webinars are being held twice weekly, every Wednesday at 10:30 AM – 12 PM and Friday at 12 PM to 1:30 PM until the end of March 2020.
Please encourage your employees, colleagues, and contractors to take this training. Once training is completed, contractors can register with the software to create an account and receive their new Customer ID.
Registration is required, to sign up for an online webinar,
Click: https://attendee.gotowebinar.com/rt/4410211912203365900
Questions/Comments?
For more information, visit www.sask1stcall.com or email: beforeyoudig@sask1stcall.com